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Back Office & Customer Support Officer - Day/Night Shift

On-site
  • Gzira, Gżira, Malta
€20,000 - €22,000 per yearBackOffice7keaw

Job description

Job Overview


Step into the exciting world of forex trading with us! We are a leading provider of payment and forex investment services on a global scale, based in Malta. With a commitment to excellence and innovation, we empower individuals and businesses to thrive in the dynamic world of finance.


What You’ll Do


  • Engage with clients via phone, email, and live chat to resolve queries and offer assistance.
  • Guide clients through deposits, withdrawals, and account management, while always ensuring the KYC and AML requirements.
  • Diagnose and resolve client issues and disputes with grace and efficiency.
  • Double-check trades and transactions for accuracy and compliance with precision and speed.
  • Open, update, and close accounts whilst keeping everything organized.
  • Collaborate with compliance, finance, and customer support teams to ensure a seamless workflow.

Job requirements

What You Bring


  • A minimum 1 year experience in back-office operations and customer support, ideally in the forex industry.
  • Available to work on day and night shifts which will rotate on a weekly schedule.
  • Happy to work onsite from our fantastic office.
  • Strong verbal and written communication and interpersonal skills while able to work in a fast-paced environment meticulously.
  • Speak multiple languages to assist our international clients.
  • Proficiency in Microsoft Office suite and knowledge of regulatory requirements like KYC and AML.
  • Collaborate with internal teams to address client concerns and improve service delivery.


What we Offer


  • Birthday off + birthday gift.
  • Happy Hour Fridays.
  • Biscuits, fresh fruit, and snacks daily.
  • Summer and Christmas Party celebration.
  • Collaborative and supportive work environment.


Application Process


If you are passionate about customer assistance, thrive in a fast-paced environment, and meet the requirements outlined above, we encourage you to apply. Please submit your resume and cover letter to job.o323h@jobsolutions.recruitee.com with the subject line "Back Office and Customer Support Officer Application - Your Name). Join us in shaping the future of customer satisfaction and making a positive impact on our clients' lives!

On-site
  • Gzira, Gżira, Malta
€20,000 - €22,000 per year
BackOffice

or

On-site
  • Gzira, Gżira, Malta
€20,000 - €22,000 per year
BackOffice