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Back Office & Customer Support Officer - Day/Night Shift

  • Gzira, Gżira, Malta
€20,000 - €22,000 per yearBackOffice7keaw

Job description

Job Overview

Step into the exciting world of forex trading with us! We are a leading provider of payment and forex investment services on a global scale, based in Malta. With a commitment to excellence and innovation, we empower individuals and businesses to thrive in the dynamic world of finance.

What You’ll Do

  • Engage with clients via phone, email, and live chat to resolve queries and offer assistance.
  • Guide clients through deposits, withdrawals, and account management, while always ensuring the KYC and AML requirements.
  • Diagnose and resolve client issues and disputes with grace and efficiency.
  • Double-check trades and transactions for accuracy and compliance with precision and speed.
  • Open, update, and close accounts whilst keeping everything organized.
  • Collaborate with compliance, finance, and customer support teams to ensure a seamless workflow.

Job requirements

What You Bring

  • A minimum 1 year experience in back-office operations and customer support, ideally in the forex industry.
  • Available to work on day and night shifts which will rotate on a weekly schedule.
  • Happy to work onsite from our fantastic office.
  • Strong verbal and written communication and interpersonal skills while able to work in a fast-paced environment meticulously.
  • Speak multiple languages to assist our international clients.
  • Proficiency in Microsoft Office suite and knowledge of regulatory requirements like KYC and AML.
  • Collaborate with internal teams to address client concerns and improve service delivery.

What we Offer

  • Birthday off + birthday gift.
  • Happy Hour Fridays.
  • Biscuits, fresh fruit, and snacks daily.
  • Summer and Christmas Party celebration.
  • Collaborative and supportive work environment.

Application Process

If you are passionate about customer assistance, thrive in a fast-paced environment, and meet the requirements outlined above, we encourage you to apply. Please submit your resume and cover letter to with the subject line "Back Office and Customer Support Officer Application - Your Name). Join us in shaping the future of customer satisfaction and making a positive impact on our clients' lives!

  • Gzira, Gżira, Malta
€20,000 - €22,000 per year


  • Gzira, Gżira, Malta
€20,000 - €22,000 per year