Forex Retention Agent - Spanish Speaking

About Us

We are a growing investment and trading company in the Fintech industry, focused on delivering excellent business-to-client services. We value diverse perspectives, collaboration, and a results-driven mindset.

Position Overview

In this role, you will engage with our Spanish-speaking clients, provide support on Forex trading matters, and help strengthen client loyalty and satisfaction. Your work will directly contribute to client retention and revenue growth.

Responsibilities:

• Communicate with Spanish-speaking clients via phone and email in a professional and supportive manner.

• Build strong relationships by understanding clients’ trading goals, challenges, and preferences.

• Provide tailored assistance to help clients improve their trading performance and stay engaged with the platform.

• Explain Forex concepts, trading strategies, and market trends in a clear and simple way.

• Monitor client accounts regularly to identify trading opportunities, unusual activity, or potential issues.

• Respond to client questions, concerns, and complaints promptly, ensuring high levels of satisfaction.

• Collaborate with sales, compliance, and support teams to improve the client experience and strengthen retention efforts.

• Use CRM systems effectively to record interactions, update client profiles, and track progress.

• Work towards meeting monthly retention targets and contribute to the company’s overall client loyalty strategy.

• Native-level Spanish is required; good English skills are preferred.

• At least 6 months of experience in retention in Forex or financial services.

• Strong knowledge of Forex trading concepts and markets.

• Good communication and relationship-building skills.

• Able to solve problems and work independently in a fast-paced environment.

• Proficient in Microsoft Office and CRM systems.

• Professional, proactive, and client-focused mindset.

What We Offer

• Birthday off and small birthday gift

• Friday happy hours

• Quarterly company activities

• Training in sales techniques and market knowledge

• Diverse and inclusive company culture with a strong sense of community

How to Apply

If you're a passionate retention professional with a strong interest in Forex and ready to take the next step in your career with a dynamic and growing company, we’d love to hear from you!

Send your CV (in English) to:
Subject Line: Application – Retention Agent - Spanish Speaking

*Only shortlisted candidates will be contacted.

*We are an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.