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Senior Back Office & Customer Support Officer - Day/Night Shift

  • Gzira, Gżira, Malta

Job description

Company Overview:

We are an established and consistently growing trading company committed to excellence in the Fintech industry. Our team thrives on diverse perspectives, inclusive practices, and collaborative efforts, ensuring that every decision and action maximizes impact. Our standout professional business-to-client services reflect our passion and dedication to delivering exceptional results.

Position Summary:

We are seeking a diligent and experienced Senior Back Office and Customer Support Officer to join our global 24/5 customer support team. In this role, you will be responsible for verifying the accuracy of requests and ensuring compliance in transactions and trades. You will play a crucial role in supporting our clients and maintaining the integrity of our operations.

Role Responsibilities:

Client Support:

  • Provide exceptional support to clients via phone and various messenger applications.
  • Assist clients with their needs, ensuring a high level of satisfaction and resolving any issues promptly.
  • Maintain accurate records of customer interactions and transactions.

Transaction Monitoring:

  • Verify the accuracy of client requests and ensure compliance with company policies and regulatory requirements.
  • Monitor and manage transactions to detect and prevent fraudulent activities.
  • Ensure the timely and accurate processing of transactions and trades.

Operational Collaboration:

  • Collaborate with team members and other departments to ensure seamless operations.
  • Contribute to the continuous improvement of processes and procedures.

Problem Solving:

  • Identify and troubleshoot issues related to client transactions and support requests.
  • Provide timely resolutions and communicate effectively with clients and internal teams.
  • Analyze and resolve system errors or discrepancies in transaction processing.
  • Develop and implement solutions to improve operational efficiency and client satisfaction.

Reporting and Documentation:

  • Document all processes, procedures, and updates in the CRM.
  • Assist in the preparation of compliance reports

Job requirements

Qualifications and Requirements:

  • Education: Bachelor’s degree in Communication, Finance, Business Administration, or a related field would be preferred.
  • Experience: At least two years of experience in a back office or customer support role within the trading, investment, or financial services industry.
  • Language Skills: Fluency in both English and Arabic (written and spoken) is essential.
  • Technical Skills: Proficiency in using customer support and transaction monitoring systems.
  • Detail OrientedStrong analytical skills and attention to detail.
  • Soft SkillsExcellent problem-solving skills and the ability to work under pressure.
  • Organization: Strong organizational skills and the ability to manage multiple tasks effectively.
  • Flexibility: Ability to work flexible hours, including night shifts, as required.

What We Offer:

  • Birthday off + birthday gift.
  • Happy Hour Fridays.
  • Biscuits, fresh fruit, and snacks daily.
  • Quarterly Party celebrations.
  • Paid holidays.
  • Wellness benefits (discounts on gym membership, etc.)
  • Collaborative and supportive work environment.

How to Apply:

If you are passionate about providing exceptional client support and have the skills and experience required for this role, we would love to hear from you. Please send your resume and a cover letter detailing your experience and language proficiency to with the subject line “ Senior Back Office & Customer Support Officer Application.

We are an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Please note that only shortlisted candidates will be contacted.

  • Gzira, Gżira, Malta


  • Gzira, Gżira, Malta