IT Support

About the Company:
Our company is a rapidly expanding global brokerage firm providing advanced trading solutions across Forex, CFDs, commodities, indices, and cryptocurrencies. With a solid international presence and a diverse client base spanning multiple regions, we are dedicated to delivering excellence, transparency, and innovation. Our global team operates across key financial markets, empowering traders and partners with world-class technology, competitive conditions, and exceptional support.

Role Overview
We are looking for an experienced IT Support Specialist to ensure the stability, performance, and security of our IT infrastructure. The ideal candidate will have a strong foundation in system administration, troubleshooting, and IT operations, and will play a key role in maintaining seamless daily technical support across the organization.

Key Responsibilities

• Provide advanced technical support to internal users, diagnosing and resolving hardware, software, and network-related issues.

• Monitor, maintain, and troubleshoot servers, systems, and network infrastructure to ensure optimal performance and minimal downtime.

• Install, configure, and upgrade IT hardware, software, and related systems.

• Manage user accounts, access permissions, and system security configurations.

• Collaborate with external vendors and service providers on IT procurement, maintenance, and technical support activities.

• Develop and maintain accurate documentation for systems, configurations, procedures, and IT processes.

• Ensure compliance with IT policies, cybersecurity standards, and data protection requirements.

• Support the implementation of new technologies, applications, and ongoing IT improvement initiatives.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field.

• Minimum of 2 years’ experience in IT support or IT operations.

• Strong technical expertise in Windows and Linux environments, networking (LAN/WAN), and cloud platforms.

• Hands-on experience with Active Directory, Office 365, VPN solutions, firewalls, and backup systems.

• Excellent troubleshooting, analytical, and problem-solving skills.

• Strong communication abilities and a customer-centric approach to support.

• Ability to work effectively under pressure, manage multiple tasks, and prioritize in a fast-paced environment.

What We Offer:
• Competitive salary.
• A dynamic, collaborative, and multicultural work environment within a fast-growing global firm.
• Career progression and international development opportunities.
• Opportunities to attend global industry events and conferences.

How to apply:

Any interested candidate in this position should send their CV, entering in the subject matter the position applied for to the following email:

job.dp7cw@jobsolutions.recruitee.com

Only shortlisted candidates will be contacted due to mass amount of applications.