Back Office and Customer Support Admin

About Us 

We are a growing global company based in Malta, dedicated to delivering exceptional financial solutions and services. We are currently seeking a motivated and detail-oriented individual to join our team as a Back Office and Customer Support Admin. This entry-level position offers the potential for professional growth in a dynamic and supportive environment. 

Role Overview 

As a Back Office and Customer Support Admin, you will be responsible for ensuring smooth daily operations and delivering outstanding customer service. This shift-based role requires strong communication skills, an advanced level of English proficiency, and the flexibility to adapt to a fast-paced environment. 

Key Responsibilities 

• Respond to customer inquiries via phone, email, and live chat, ensuring excellent customer service standards. 

• Process, verify, and maintain records of transactions and perform other administrative tasks. 

• Coordinate with other departments to resolve customer issues efficiently and accurately. 

• Ensure compliance with company policies and regulatory requirements. 

• Maintain and update customer databases, ensuring data accuracy and security. 

• Support other back-office functions as needed to meet business demands. 

• Advanced proficiency in English is mandatory. Additional language skills (e.g., Arabic, Italian, or Spanish) are a plus. 

• The candidate should be residing in Malta.

• Willingness to work on a shift-based schedule. 

• Strong communication and interpersonal skills. 

• Previous experience in a back-office or customer support role is advantageous but not required. 

• Attention to detail and effective time management skills. 

• Familiarity with standard office software (e.g., Microsoft Office, CRM tools). 

• A proactive approach to problem-solving and the ability to perform well under pressure. 

What We Offer 

• A vibrant work environment with regular company activities and quarterly events. 

• Birthday off and birthday gift. 

• Opportunities for professional growth and career development. 

• On-the-job training and development programs to enhance your skills. 

Important Note: 

This role comes with a salary benchmark aligned with our company budget. Candidates are encouraged to apply only if they are comfortable with the offered compensation package. 

*Only shortlisted candidates will be contacted.

How to Apply

Interested candidates are invited to submit their resumes (only English CV) to job.pekd3@jobsolutions.recruitee.com. Please include "Back Office and Customer Support Admin - [Your Name]" in the subject line.

*We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.