Back Office and Customer Support Admin

About Us 

We are a growing global company based in Malta, dedicated to delivering exceptional financial solutions and services. We are currently seeking a motivated and detail-oriented individual to join our team as a Back Office and Customer Support Admin. This entry-level position offers the potential for professional growth in a dynamic and supportive environment. 

Role Overview 

As a Back Office and Customer Support Admin, you will be responsible for ensuring smooth daily operations and delivering outstanding customer service. This shift-based role requires strong communication skills, an advanced level of English proficiency, and the flexibility to adapt to a fast-paced environment. 

Key Responsibilities 

• Respond to customer inquiries via phone, email, and live chat, ensuring excellent customer service standards. 

• Process, verify, and maintain records of transactions and perform other administrative tasks. 

• Coordinate with other departments to resolve customer issues efficiently and accurately. 

• Ensure compliance with company policies and regulatory requirements. 

• Maintain and update customer databases, ensuring data accuracy and security. 

• Support other back-office functions as needed to meet business demands. 

• Advanced proficiency in English is mandatory. Additional language skills (e.g., Arabic, Italian, or Spanish) are a plus. 

• Willingness to work on a shift-based schedule. 

• Strong communication and interpersonal skills. 

• Previous experience in a back-office or customer support role is advantageous but not required. 

• Attention to detail and effective time management skills. 

• Familiarity with standard office software (e.g., Microsoft Office, CRM tools). 

• A proactive approach to problem-solving and the ability to perform well under pressure. 

What We Offer 

• A vibrant work environment with regular company activities and quarterly events. 

• Birthday off and birthday gift. 

• Happy Hour Fridays. 

• Opportunities for professional growth and career development. 

• On-the-job training and development programs to enhance your skills. 

Important Note: 

This role comes with a salary benchmark aligned with our company budget. Candidates are encouraged to apply only if they are comfortable with the offered compensation package. 

How to Apply

Interested candidates are invited to submit their resumes (only English CV) to job.pekd3@jobsolutions.recruitee.com. Please include "Back Office and Customer Support Admin - [Your Name]" in the subject line.

*We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.