Customer Support Officer (Arabic-Speaking)

Position Overview

We are looking for a professional, motivated, and service-oriented Customer Support Officer to join our team as the first point of contact for our global clients. You will play a crucial role in delivering exceptional support across multiple channels, ensuring a smooth and responsive customer experience.

This is an on-site role and involves rotating weekly shifts to support our 24/7 global operations. Our support services run continuously from Monday to Sunday, requiring flexibility and reliability to meet client needs at any time.

Key Responsibilities

• Respond to customer inquiries via live chat, email, and telephone with professionalism and efficiency

• Provide clear, accurate information regarding the company’s services, platforms, and procedures

• Investigate and resolve customer issues in a timely and comprehensive manner

• Escalate complex or unresolved issues to the appropriate departments and follow through to resolution

• Accurately document all customer interactions in the CRM system

• Maintain a positive, empathetic, and customer-first attitude in all communications

• Stay informed about internal processes, compliance requirements, and product updates

Shift Structure

We provide 24/7 customer support from Monday to Sunday, with the team operating on a four-shift rotation:

• Early Day Shift

• Day Shift

• Afternoon Shift

• Night Shift

Shift schedules rotate weekly and evenly among all team members to ensure fairness and full operational coverage.

Please note:

• All shifts are on-site

• Punctuality, reliability, and strong team coordination are essential

Required Qualifications & Skills

• Native Arabic speaker

• Must be currently residing in Malta

• Previous experience in customer support or client service, ideally within the financial services or fintech industry

• Fluent in English (both written and spoken)

• Excellent interpersonal and communication skills, with the ability to explain complex information clearly

• Proficient in CRM systems, ticketing tools, and standard office software

• Able to work both independently and as part of a team in a fast-paced, high-pressure environment

• Willing to work rotating shifts and adapt to the needs of a global client base

What We Offer

• Birthday day off, with a small birthday gift

• Quarterly team celebrations and social activities

• A collaborative and multicultural work environment

• Competitive salary package

• Opportunity to grow within a fast-expanding international financial group

How to Apply

If you meet the above criteria and are excited to join a dynamic, client-focused team, please send your CV in English to:

📧 job.y4dsg@jobsolutions.recruitee.com

Only shortlisted candidates will be contacted.

We are an equal opportunity employer and are committed to fostering an inclusive workplace. We welcome applications from all qualified individuals, regardless of race, colour, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.