Junior IT Support Specialist

About the Company:
Our company is a rapidly expanding global brokerage firm providing advanced trading solutions across Forex, CFDs, commodities, indices, and cryptocurrencies. With a solid international presence and a diverse client base spanning multiple regions, we are dedicated to delivering excellence, transparency, and innovation. Our global team operates across key financial markets, empowering traders and partners with world-class technology, competitive conditions, and exceptional support.

Role Overview

We are looking for a Junior IT Support Specialist to support the daily operation of our IT environment and provide first- and second-level technical assistance to internal users. This role is ideal for someone at the beginning of their IT career who has a solid technical foundation, enjoys troubleshooting, and is eager to learn and grow within an IT support or system administration path.

Key Responsibilities

• Provide day-to-day technical support to internal users by diagnosing and resolving basic hardware, software, and network issues

• Assist in monitoring and maintaining IT systems, servers, and network infrastructure under the guidance of senior team members

• Support the installation, configuration, and maintenance of IT hardware, software, and peripherals

• Help manage user accounts, access rights, and security settings (e.g., Active Directory, Office 365)

• Escalate complex technical issues to senior IT staff or external vendors when needed

• Maintain accurate documentation of incidents, solutions, and IT procedures

• Follow IT policies, security guidelines, and data protection standards

• Participate in IT projects, system upgrades, and continuous improvement initiatives

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field

• 1+ year of hands-on experience in IT support, service desk, or a similar technical role

• Basic knowledge of Windows environments and fundamental networking concepts (LAN/WAN)

• Familiarity with Active Directory, Office 365, VPNs, or ticketing systems is an advantage

• Strong willingness to learn and develop technical skills

• Good troubleshooting and problem-solving abilities

• Clear communication skills and a user-oriented mindset

• Ability to manage tasks, follow priorities, and work well in a team environment

What We Offer:
• Competitive salary.
• A dynamic, collaborative, and multicultural work environment within a fast-growing global firm.
• Career progression and international development opportunities.
• Opportunities to attend global industry events and conferences.

How to apply:

Any interested candidate in this position should send their CV, entering in the subject matter the position applied for to the following email:

https://jobsolutions.me/o/junior-it-support-specialist

Only shortlisted candidates will be contacted due to mass amount of applications.